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Thank you for shopping at Arpan Ajivika. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Interpretation and Definitions

• "Product" means any item offered for sale on our Website.

• "You" or "Customer" means the individual accessing or using the Website.

• "We," "Us," "Our" refers to "Gudiya Arpan Kalyan Organic Pvt. Ltd."

2. Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging, including all tags and labels.

• Accompanied by the original proof of purchase (order number/invoice).

3. Return Period

You have 14 calendar days from the date you receive the item to initiate a return. Please note that for items purchased during sale events or holidays, the return period may be adjusted and will be clearly stated on the product page or during checkout.

4. Non-Returnable Items

Certain items are exempt from being returned for hygienic, safety, or personalization reasons. These include, but are not limited to:

• Gift cards

• Downloadable software or digital products

• Personal care items (e.g., earrings, makeup, skincare)

• Personalized or custom-made products

• Perishable goods (e.g., food, flowers)

Please get in touch with us if you are unsure about your specific product.

5. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team within the return period at info@arpanajivika.com with your order number and reason for return.

2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

3. Securely pack the item(s) in the original packaging, include the copy of the invoice, and write the RMA number clearly on the outside of the box.

4. Ship the return to the address we provide using a traceable and insured shipping method. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

6. Inspection and Refund Process

• Once we receive your return, our team will inspect the item to verify it meets our return eligibility criteria.

• Upon successful inspection, we will initiate your refund.

• Please allow 3-5 business days for the inspection process after we receive your return.

7. Refund Methods

• Your refund will be processed to the original method of payment used for the purchase.

• Please allow 7-10 business days for the refund to be reflected in your bank or credit card statement, depending on your financial institution's processing times.

• If you paid with a gift card or store credit, the refund will be issued as store credit.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Customer Service Email] and follow the return process outlined above.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [Customer Service Email/Phone] with your order number and photos/videos of the product and its packaging. We will cover all shipping costs associated with the return and replacement of such items.

10. Sale Items

Sale items and discounted products are eligible for a refund, unless otherwise stated at the time of purchase.

11. Late or Missing Refunds

If you haven’t received your refund after the stated period, please:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take some time before a refund is officially posted.

3. If you still have not received your refund, please contact us at [Customer Service Email].

12. Contact Us

If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact our customer service team.

Email: 9470ajay@gmail.com
Hours: [e.g., Monday-Friday, 9am-5pm EST]
Phone: +91 6200532295