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Thank you for shopping at Arpan Ajivika. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Interpretation and Definitions

• "Product" means any item offered for sale on our Website.

• "You" or "Customer" means the individual accessing or using the Website.

• "We," "Us," "Our" refers to "Arpan Ajivika."

2. Eligibility for Returns & Refunds

The products can bereplaced or refunded only if the request is made within 7 days of delivery.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team within the return period at info@arpanajivika.com with your order number and reason for return.

2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

3. Securely pack the item(s) in the original packaging, include the copy of the invoice, and write the RMA number clearly on the outside of the box.

4. Ship the return to the address we provide using a traceable and insured shipping method. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Inspection and Refund Process

• Once we receive your return, our team will inspect the item to verify it meets our return eligibility criteria.

• Upon successful inspection, we will initiate your refund.

• Please allow 3-5 business days for the inspection process after we receive your return.

5. Refund Policy

For approved refunds, we will credit the refundable amount into the source account within 5-7 business days.

6. Return Policy

For approved returns, we will deliver the replacement product within 5-7 business days.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at 9470ajay@gmail.com/+916200532295 with your order number and photos/videos of the product and its packaging. We will cover all shipping costs associated with the return and replacement of such items.

8. Sale Items

Sale items and discounted products are eligible for a refund, unless otherwise stated at the time of purchase.

9. Late or Missing Refunds

If you haven’t received your refund after the stated period, please:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take some time before a refund is officially posted.

3. If you still have not received your refund, please contact us at 9470ajay@gmail.com.

10. Contact Us

If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact our customer service team.

Email: 9470ajay@gmail.com
Hours: 9am - 6pm Monday-Friday.
Phone: +91 6200532295